Pre-Paid IT Support

Pre-paid hours ready for when your business needs that extra helping hand

PRE-PAID SUPPORT

Why wait until something goes wrong

Our Pre-paid IT support service is designed for clients who need greater flexibility from their support provider.

It also provides businesses with more control over their IT usage, by having pre-paid set hours this means you will never go over your IT budget. It will also help you organise and manage what parts of your business need support.

By having pre-paid hours and an established relationship, Fulgent will already be aware of your business and will be on standby for when you need us. We will know how you work, what functionality you already have and will be able to quickly assist you.

Fulgent IT Services

WHO IS IT FOR?

This is an ideal situation for those with a specific budget they must adhere too.

This also suits organisations who have an IT department but require additional support on certain elements, or a start-up/SMB organisation who are yet to realise how much support they require.

The comfort of knowing you have IT hours ready to use will give your business the confidence to thrive.

HOW DOES IT WORK?

No two businesses are the same, every situation different

Our pre-paid service support package works through a block system, with each unit representing an hour of an engineers’ time.

You simply purchase blocks of support hours and work through them at your own pace. Your initial purchase is a minimum of 10 blocks. Each time you call us or an engineer comes to site we log the time used and reduce your balance.

This type of service works well for customers that don’t need regular day to day IT support, but when they do need support they need something completed quickly. It is also best for organisations that are not able to commit to a regular spend or possibly prefer to pay for things upfront.

Fixed Pricing

Fixed pricing paid up front, means no hidden costly suprises

Minimum Purchase

Minimum Purchase of 10 blocks means support is there the second you need it

No contract

Professional, fast and efficient support without a montly contract

Fast Response

We will still get to you in no time, even without a support contract in place

Phone and Remote Support

Our team are available to take your call and can resolve your issue over the phone

On Site Support

If required an engineer will arrange a visit for any issues unresolvable over the phone

Take the worry out of managing your businesses IT

PRE-PAID IT SUPPORT PRICING

Our prices are fixed for all Pre-paid Support

Renewal Blocks

£ 400 From
  • Minimum of 5 blocks

Initial 10 Blocks

£ 800 ex vat
  • Minimum 10 initial blocks

Larger Projects

£ CALL Custom
  • Call for custom quote

Prices are excluding VAT at the current rate

Send Us A Message

Email one of our experts about your enquiry

01386 834000

Our team is always on hand to answer any queries