Managed IT Support

Helping you reduce cost and complexity through innovative IT solutons

OVERVIEW

What is Managed IT Support?

Managed IT Support is when you outsource your business’s Information Technology (IT) to a trusted IT company which in turn provides your employees unlimited IT support while proactively and strategically managing your IT infrastructure – all for a fixed monthly price.

Fulgent can take control of your entire IT infrastructure, monitoring your systems 24/7, providing you with a premium service at a fraction of the cost of employing an in-house IT team.

We pride ourselves on understanding your business goals to provide and align your technology to increase productivity and efficiency which will help drive your business forward and reduce costs.

Fulgent IT Services

WHAT WE WILL DELIVER

MANAGED IT BENEFITS

Support service that provides a range of benefits

Our all-inclusive managed IT support services will maintain and manage your IT infrastructure, and support your staff for a ficed monthly fee.

From day to day advice and monitoring to complex problem diagnosis and resolution, we will provide fully managed IT with straightforward Service Level Agreements.

We will take complete responsibility of your technology providing a comprehensive level of support, including:

Inclusive Service Helpdesk

Unlimited access to our helpdesk for all staff to log issues and track its progress. Your case will be allocated to a dedicated engineer who will get you back up and running in no time

Updates & Patch Management

We will monitor your Windows Updates and 3rd party updates, and patch your systems automatically, so you know your systems are as secure and up-to-date as they can be, reducing security risks

Remote & Onsite Support

Whatever your issue; whether a slow running PC, a printer than wont pick up paper, or a complete PC failure, a fully trained engineer will be assigned to get you working again

Ongoing System Audits

As part of your Managed IT Service your systems are reviewed regualrly and optimised to ensure stability; to support the highly available services your business demands

24/7 Infrastructure Monitoring

Our software will monitor your systems 24/7, identifying issues in the early stages to eliminate downtime. Proactive maintenance increases the life of your IT equipment, saving you money

Managed Data Backups

You will never have to worry about your data again, we will fully manage your backup solutions to ensure your company's data is protected in case of the unlikely event you need disaster recovery

Managed Endpoint Security

The security software on all of your client endpoints and servers will be centrally managed, so they will always be up to date, and any issues will be immediately reported and promptly resolved

Asset & Licencing Management

We will keep a fully documented IT inventory of your systems, including licence inventory to make sure you are complaint with all your vendor's software licencing requirements

We'll proactively monitor every aspect of your business's technology
to prevent problems from cropping up in the first place

Monthly pricing with no hidden cost suprises

Packages tailored for your business needs

There is no one package fits all so our Managed IT Solutions will be tailored to your needs. Whatever your business needs you will benefit from lower IT costs, reduced downtime, increased efficiency from your technology, all with a smile and outstanding customer service.

Following an initial meeting and assessment of your current IT systems we will design and present a solution specific to you.

We’re always transparent about our prices. There are no hidden fees with our IT managed support, so you’ll never have any unpleasant surprises. You only pay for what you need, and our fixed fee pricing model helps your cash-flow and financial planning

Why Choose Us To Manage Your IT

Tailored Support

Certified Team of Engineers

No Hidden Fees

All Your Tech Supported

Your Strategic IT Partner

Fully Reference Backed

OUR ONBOARDING PROCESS

A Smooth Transition to Fulgent IT Services

We recognise that making the decision to hand over part or all of your IT operation to a 3rd party is a significant business decision, making a smooth transition essential as the key to a successful ongoing partnership.

You might be with an exisitng provider and looking to move, or a company needing external support through managed IT services so you can focus on your business. Whatever your situation, we wil make the transition to us as smooth and seemless as possible through our onboarding process

Step 1

Specification

We arrange a meeting with you to discuss your requirements and time scales

Step 2

Planning

We create a detailed plan, outlining the transition process from the information recieved

Step 3

Knowledge Transfer

We liaise with exisiting supplier and internal teams, capturing all information relating to your IT Infrastructre

Step 4

Interim Support

We work with exisitng suppliers to offer support in a phased approach to mitigate any potential impact on Business as Usual

Step 5

Full Handover

Following the service commencement date, we contractaully take full responsibilty for delivery of all agreed services

Send Us A Message

Email one of our experts about your enquiry

01386 834000

Our team is always on hand to answer any queries