Managed IT Support
Helping you reduce cost and complexity through innovative IT solutons
What is Managed IT Support?
Managed IT Support is when you outsource your business’s Information Technology (IT) to a trusted IT company which in turn provides your employees unlimited IT support while proactively and strategically managing your IT infrastructure – all for a fixed monthly price.
Fulgent can take control of your entire IT infrastructure, monitoring your systems 24/7, providing you with a premium service at a fraction of the cost of employing an in-house IT team.
We pride ourselves on understanding your business goals to provide and align your technology to increase productivity and efficiency which will help drive your business forward and reduce costs.
WHAT WE WILL DELIVER
MANAGED IT BENEFITS
Support service that provides a range of benefits
Our all-inclusive managed IT support services will maintain and manage your IT infrastructure, and support your staff for a ficed monthly fee.
From day to day advice and monitoring to complex problem diagnosis and resolution, we will provide fully managed IT with straightforward Service Level Agreements.
We will take complete responsibility of your technology providing a comprehensive level of support, including:
We'll proactively monitor every aspect of your business's technology
to prevent problems from cropping up in the first place
Monthly pricing with no hidden cost suprises
Packages tailored for your business needs
There is no one package fits all so our Managed IT Solutions will be tailored to your needs. Whatever your business needs you will benefit from lower IT costs, reduced downtime, increased efficiency from your technology, all with a smile and outstanding customer service.
Following an initial meeting and assessment of your current IT systems we will design and present a solution specific to you.
We’re always transparent about our prices. There are no hidden fees with our IT managed support, so you’ll never have any unpleasant surprises. You only pay for what you need, and our fixed fee pricing model helps your cash-flow and financial planning
Why Choose Us To Manage Your IT
OUR ONBOARDING PROCESS
A Smooth Transition to Fulgent IT Services
We recognise that making the decision to hand over part or all of your IT operation to a 3rd party is a significant business decision, making a smooth transition essential as the key to a successful ongoing partnership.
You might be with an exisitng provider and looking to move, or a company needing external support through managed IT services so you can focus on your business. Whatever your situation, we wil make the transition to us as smooth and seemless as possible through our onboarding process
We arrange a meeting with you to discuss your requirements and time scales
We create a detailed plan, outlining the transition process from the information recieved
We liaise with exisiting supplier and internal teams, capturing all information relating to your IT Infrastructre
We work with exisitng suppliers to offer support in a phased approach to mitigate any potential impact on Business as Usual
Following the service commencement date, we contractaully take full responsibilty for delivery of all agreed services